Privacy Policy

Welcome to Ascent First Aid.

Ascent First Aid Training Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our mobile first aid training services (“Service”), in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

 

Purpose

Ascent First Aid Training Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you enrol in our first aid training courses, visit our website, or otherwise engage with our services.

 

What Personal Information We Collect

We may collect the following personal information:

  • Identification details: Full name, date of birth, and gender.
  • Contact details: Address, phone number, and email address.
  • Training and qualification details: Course enrolments, assessment results, and certification records.
  • Payment information: Credit/debit card or bank details (processed securely through third-party payment providers).
  • Emergency contact information: For use in the event of a training incident.
  • Health information (optional): Any relevant medical conditions required to ensure your safety during training.
  • Website and system usage data: IP address, browser type, and analytics data (used to improve website performance and security).

 

How We Collect Personal Information

We collect personal information in several ways, including:

  • When you enrol in a course online, by phone, or in person.
  • When you contact us via email, social media, or feedback forms.
  • When you use our website, which may use cookies and analytics tools.
  • From third parties, such as employers or partner organisations (with your consent).

 

Why We Collect Personal Information

We collect personal information to:

  • Process course enrolments and provide first aid training services.
  • Issue nationally recognised qualifications and statements of attainment.
  • Meet compliance and reporting obligations with the Australian Skills Quality Authority (ASQA) and other regulators.
  • Manage payments, accounts, and certification records.
  • Ensure participant safety and emergency preparedness during training.
  • Improve our training delivery and customer experience.
  • Provide important updates, reminders, and (where consent is given) promotional materials.

 

Disclosure of Personal Information

We may disclose your personal information to:

  • Regulatory and government bodies, including ASQA and other training authorities.
  • Payment service providers, for secure financial transactions.
  • IT and website service providers, who assist with hosting and system management.
  • Employers or sponsoring organisations, where you are enrolled through them.
  • Emergency services, where required for health or safety reasons.

We do not sell, rent, or trade personal information to third parties.

 

Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Information is stored securely in both electronic and physical formats.
When personal information is no longer needed, it is securely destroyed or de-identified in accordance with legal and compliance requirements.

 

Access and Correction

You have the right to request access to, or correction of, your personal information.
Please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

 

Cookies and Website Analytics

Our website may use cookies and analytics tools to monitor performance and improve usability.
You can disable cookies in your browser settings, though some features of the website may not function properly if you do so.

 

Direct Marketing

We may use your contact information to send course updates, offers, or newsletters.
You may opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

 

Complaints and Contact Information

If you believe your privacy has been breached, please contact us so we can investigate and resolve the issue.

 

Contact Details:
Ascent First Aid Training Pty Ltd
Email: info@ascentfirstaid.com.au
Phone: 0423 772 169
Website: www.ascentfirstaid.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, operations, or best practices.
The latest version will always be available on our website, and the effective date will be displayed below.

 

Effective Date: 03 January 2026